frequently asked questions

Xtrender.com is a private online community where members participate in online surveys, in-person sessions, and other online activities on topics like new TV shows, music, social media, apps, and more! Xtrender.com members earn points redeemable for e-gift cards for every activity they participate in. You must be 13 to 34 years old to participate in Xtrender.com
You must be a U.S. resident age 13-34 in order to participate in Xtrender.com. If you are not already a member of Xtrender.com, please click here to sign up.
Signing-up is easy and only takes a few minutes to complete. Click the join link here to see if you qualify.
As a member of Xtrender.com, you will get the chance to participate in surveys, community discussions and other activities on topics that are important to teens and young adults. You will earn rewards worth cash for your active participation in the community redeemable for things like Amazon® Gift Cards*.  The current conversion rate for rewards is : 1,000 points = $1.00.  Membership in Xtrender.com Community is free.  Please log into your account and click on the "Information" link for the details on Points/Rewards program.

*Amazon.com is not a sponsor of this promotion. Except as required by law, Amazon.com Gift Cards ("GCs") cannot be transferred for value or redeemed for cash. GCs may be used only for purchases of eligible goods on Amazon.com or certain of its affiliated websites. For complete terms and conditions, see http://www.amazon.com/gc-legal. GCs are issued by ACI Gift Cards, Inc., a Washington corporation. ©,®,™ Amazon.com Inc. and/or its affiliates, 2016. No expiration date or service fees.
It’s easy! Simply log in to your Xtrender.com account. To check your points, click on the History link. To redeem your points, follow the instructions on the "Redeem" page.
Xtrender.com community members receive notifications about surveys, news, and other community activities via email.  If you haven't done so already, please add surveys@xtrender.com to your safe sender list to make sure emails we send you don't end up in your spam/junk email folders.  Instructions for adding surveys@xtrender.com to your safe sender list may be found here.
The privacy and safekeeping of your personal information is our top priority. Your email address and other contact information will never be shared with third parties, aside from entities that perform services for us, such as fulfilling orders or processing payment, that either are bound to comply with our privacy policy or have privacy policies that protect your information unless you have "opted-in" to such sharing, nor will you be the subject of spam as a result of joining the Panel. Please review our privacy policy by clicking here.
To combat SPAM, many mail servers and Internet Service Providers (ISPs) use high-tech filtering devices to ensure that you receive as little or no SPAM as possible. We know how annoying SPAM can be, and we support efforts made to reduce SPAM. However, some legitimate email that you want to receive, like our survey invitations, may be mistakenly flagged as SPAM and never make it to your mailbox.

To make sure you continue to receive survey invitations, please add surveys@xtrender.com to your list of trusted senders. Click here for instructions.
You may cancel your Xtrender.com membership at anytime by logging into your account go to “Cancel Membership” (see Site Map at bottom of every page).